Kairos Digital Dynamics Business Manifesto
- Cloud technology provides customers flexibility, scalability, security and freedom from technology capital expenditures that can't be achieved with traditional IT. We embrace Cloud technologies, find the best solutions for our customers and provide excellent support for their solutions.
- We embrace, innovate and learn through Lean methods (Kanban, Kaizen) and systems thinking.
- We believe excellent customer service meets the needs, is easy and enjoyable.
- We are customer-centric, customer-obsessed. We listen to and collaborate with our customers. We always do what is right for the customer: every time.
- Digital Business Processes: improve operations and customer experience. We prefer customers that embrace Digital Business Processes.
- Continuous attention to technical excellence and good design enhances agility.
- Simplicity--the art of maximizing the amount of work not done--is essential.
- Right Squared--We add value to every decision by asking ``Are we solving the right problem? Are we solving the problem right?``
- We respect everyone. We believe everyone we have relationships with adds value, is in a leadership role, is an advocate and has a sales role.
- We are on an intentional journey of continual improvement. We are committed to following process, we seek outcomes over activities and we manage with a balanced set of measures. We manage value streams for effective and efficient flow of work and customer centric results.
- Automation is a customer centric action. Automation allows us to focus more time and resources directly on the customer or automation allows the customer to manage their own experience: both a good for everyone.
I have worked with Tom as service provider and as a consultant. In a consulting role, Tom listened to understand the business needs and the perspectives of everyone involved. Then he worked with us to develop the best solutions for our needs. In a service provider role, Tom solved our problems and provided quality services.
[T]hat perfect balance between professionalism and personal touch... treats clients better than I’ve seen in other IT companies... responsive and helps educate.
"Definitely saved the day!"